Learn how your appliance is supposed to operate so you can determine if it is malfunctioning.
Whirlpool manufactures most Sears Kenmore washers as well as their own Whirlpool, KitchenAid, Roper and Inglis brands. The main difference between those brands' products is the control console configuration, markings and styling. The underlying mechanics are pretty much identical.
How do you tell whether you have a belted or direct drive washer? The direct drive washer's cabinet is usually a couple of inches narrower (27 inches or less) as opposed to that of the belted washer design which is 29 inches wide. The back panel of the direct drive washer covers the entire back of the washer from top to bottom and has no access panels. The belt driven washer's back has a small access panel toward the bottom and the control console has its own separate back panel.
Whirlpool completely redesigned their washer in the early 1980's. The first direct drive washers appeared in 1983. The new direct drive machines are a big improvement in reliability and reparability. Gone is the belt that was difficult to change, the failure prone control magnet and the leaky agitator shaft seal. The whole cabinet tilts from the front like a Peterbuilt truck engine cover to reveal everything that needs maintenance. You need less tools because the water pump and drive motor are held on by clips. These machines are great for leasing because of their customer acceptance, reliability and reparability.
The problems are listed in the order that they occur most frequently. In other words, the water inlet valves, lid switches and timers are failing with the same frequency as they did in the old belt-driven machines. They are the same parts. The repair procedures are designed to be printed out by your Web browser for reference while making the repairs.
No Pump Out OR Spin
Water Pump Problems
Motor Runs but No Agitate OR Spin
Motor Runs but No Spin, Agitates Ok
Unbalanced Spins and Water Leak
All of the information in these Appliance Clinic procedures is provided FREE OF CHARGE. No liability is assumed by the author for the accuracy of the contents or damages caused by the use of these procedures.