Proper Operation
Learn how your appliance is supposed to operate so you can determine if it is malfunctioning.

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Direct Drive Water Pump

Problem Discussion

Two things happen to the water pump the most often; either the seal leaks or the rubber impellers break off. If the seal is leaking, you will see a puddle of water coming out from the front of the washer. If the impellers are going away, pump out prior to the spin cycle will beslow. Both problems are remedied by replacing the pump.

New Part Number: 3363394

Water Pump

Procedures for Replacing the Water Pump

  1. MAKE SURE THE WASHER IS UNPLUGGED.
  2. Remove the two screws down in front on both sides of the control console with a Philips screwdriver.
  3. Pull the control console forward and up to release it and then rollit back against the wall around its hinges.
  4. (Figure 1) Locate the 2-wire harness with the connector that plugs into the topof the cabinet. The wires lead to the lid switch. Disconnect this connector by depressing its locking tab and pulling up.
  5. (Figure 2) Locate the two cabinet clips in each back corner. Place a flat blade screwdriver behind the front curled up edge of the clip and push back on the handle to release the clip. Repeat with the other clip. Remove the clips from the back panel. The cabinet is free now unless you have dispensers. The hoses for dispensers are under a little hose cover in the left hand corner. Open the cover and remove the hoses.
  6. (Figure 3) Roll the cabinet forward to release it in back and lift it up infront to clear all of the cabinet tabs.
  7. (Figure 4) Now you have access to everything that was inside the cabinet.
  8. Locate the water pump down in front. You will see plenty of rust if the pump seal has been leaking.
  9. Use a pair of pliers to expand the hose clamps and slide them down the hoses at least 2 inches. Pull the hoses off the two pump ports.
  10. (Figure 5) Pry the two clips off the pump with a flat-blade screwdriver.
  11. Pull forward on the pump to slide it off the motor shaft. If the motor shaft has rusted and expanded, it may be difficult to get the pump off. Crack the plastic against the shaft with a chisel or screwdriver by cutting in where it meets the corners of the shaft. Don't whack on the shaft too hard or you may mess up the motor bearings.
  12. Clean up and resize the motor shaft if it has rusted. Use a fime metal file to grind off the rust and reduce the diameter of the shaft back to its original dimensions so that it will slide easily into the new pump. Failure to do this may crack the new pump and ruin it.
  13. Align the motor shaft with the hole in the back of the pump and push the pump up against the motor. Snap the pump straps back in place.
  14. Push the hoses onto the new pump and slide the hose clamps down onto the pump ports.
  15. (Figure 6) Replacing the cabinet is not quite as easy as removing it but observing how the cabinet interfaces with washer frame will speed this process up. The bottom edge of the cabinet front slides under the front frame crossbar and the cabinet sides rest on top of the side frame. Two guide posts, located on each side frame, slide into corresponding slots in the sides of the cabinet to align the cabinet with the frame.
  16. Align the washer back with the back edges of the cabinet so that the plastic strips are flush from top to bottom.
  17. Snap the cabinet clips into place.
  18. Reinstall the cabinet connector.
  19. Roll the control console down around its hinges and drop the end cap tabs into the holes in the cabinet top and slide it back to lock it into place. Replace the two screws.
  20. Plug the washer back in and verify proper operation.

Figure 1 (Return)

Cab Clips

Figure 2 (Return)

Cabinet Clip Closeup

Figure 3 (Return)

Removing Washer Cabinet

Figure 4 (Return)

Inside of Washer

Figure 5 (Return)

Water pump clip

Figure 6 (Return)

Replacing Cabinet